Spooner Health began our Commitment to Excellence journey in 2009 when we partnered with the Studer Group—an outcomes based healthcare consulting firm that works with over 800 organizations to implement tools and tactics to achieve and sustain clinical, service and operational excellence. They help guide us to create a culture of service excellence in everything we do.
As part of our commitment to excellence, we operate under five pillars: Service, People, Quality, Finance and Growth. These pillars provide the foundation for setting goals and direction for achieving service and operational excellence.
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